"Stop 0x0A" Error Message When You Eject a CD with Norton Anti-Virus 7 Installed

This article was previously published under Q276504
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You may receive a "Stop 0x0000000A" error message on a blue screen when you eject a CD if Symantec Norton Anti-Virus 7 is installed.
There is a race condition that potentially causes Windows 2000 to delete the RAW device object twice.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size       File name   ----------------------------------------------------------   10/16/2000  02:32p  5.0.2195.2497  1,685,056  Ntkrnlmp.exe   10/16/2000  02:33p  5.0.2195.2497  1,684,992  Ntkrnlpa.exe   10/16/2000  02:33p  5.0.2195.2497  1,705,600  Ntkrpamp.exe   10/16/2000  02:32p  5.0.2195.2497  1,662,912  Ntoskrnl.exe 				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
cd rom

Article ID: 276504 - Last Review: 10/21/2013 02:38:34 - Revision: 3.3

  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
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