You can use the Internet Explorer Error Reporting tool to report unrecoverable errors in Microsoft Internet Explorer (there are more user-mode faults, such as, general protection faults or invalid page faults) to Microsoft over the Internet for analysis. You can view details about the problem and then choose whether to submit the fault information to Microsoft over the Internet and restart Internet Explorer. If a known problem occurs, a link is provided to a service pack, hotfix, or to a Microsoft Knowledge Base article after sending the error report to Microsoft. If Microsoft has not previously found or addressed the problem, the necessary information can be transmitted to a Microsoft problem database for investigation. This information can help determine potential problems that Microsoft needs to fix in future Internet Explorer service packs.
The Internet Explorer Error Reporting tool is included with all versions of Internet Explorer 5.5 Service Pack 2 and 6 and is available from the following Microsoft Web site if you are running Internet Explorer 5 or later on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000:
Steps to download the Internet Explorer Error Reporting tool if you are running Internet Explorer 5 - 5.5 SP1 on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000:
- On the Windows Update main page, select Product Updates.
- Scroll down the page to find Internet Explorer Error Reporting.
- Check the corresponding box, and then click Download at the top of the page.
The Internet Explorer Error Reporting (IEER) tool does not work in Windows XP or later versions.Windows Error Reporting (WER) is used instead. If WER is disabled and Internet Explorer encounters a fault, no notification will be displayed.
After you install Internet Explorer 5.5 SP2 or 6, Windows XP, or the Internet Explorer Error Reporting tool for Internet Explorer 5.x and restart your computer, you can immediately report errors to Microsoft over the Internet if Internet Explorer experiences an unrecoverable error. When an unrecoverable error occurs, you see the following dialog box instead of the standard fault dialog box:
This dialog box contains the following information:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Microsoft Internet Explorer.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous.
To see that data this error report contains, click here.
Click Send Error Report
to report the problem to Microsoft over the Internet, or click Don't Send
to not report the problem.
At the time of reporting, the Internet Explorer Error Reporting tool checks to see if the issue you have encountered has already been fixed.
If a patch or workaround exists for the specific issue you reported, the Internet Explorer Error Reporting tool directs you to the appropriate Web site where you can download the patch or workaround by displaying the following message:
Thank you for taking the time to report this problem.
Please follow the link below for information that may prevent this problem in the future.
Click More Information
to view information about the patch or workaround. If you are not prompted to download a patch or workaround and you need support for the issue that you reported, view the following Microsoft Web site for Internet Explorer support options: Note
Because all error reports are confidential and anonymous, Microsoft Support Professionals do not have access to any error report that you have sent to Microsoft over the Internet. To view the data-collection policy for Microsoft's Error Reporting service, view the following Microsoft Web site:
How to Disable Internet Explorer Error Reporting
To disable Internet Explorer Error Reporting, use one of the following methods, depending on your computer.
Internet Explorer 6 for Windows XP
- Click Start, click Run, and then type sysdm.cpl in the Open box.
- Click Advanced, and then click Error Reporting.
- Click Disable error reporting to disable both user and kernel-mode error reporting, or click to clear the Programs check box.
- Click OK two times.
Administrators can disable error reporting in Windows XP Professional by setting Report Errors
in Group Policy Editor (Gpedit.msc) in the Computer Configuration\Administrative Templates\System\Error Reporting
Internet Explorer 5.5 SP2 or 6 for Windows 98, Windows 98 Second Edition, Windows Millennium Edition, Windows NT 4, Windows 2000Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
In Registry Editor (Regedit.exe), create a DWORD
value called IEWatsonEnabled
and set it to 0
in the following registry key:
Internet Explorer 5.0 - 5.5 SP1 (All Operating Systems)
To disable Internet Explorer Error Reporting, use the following steps:
- Click Start, click Run, and then type appwiz.cpl in the Open box.
- In the list of installed programs, click Internet Explorer Error Reporting, and then click Add/Remove (in Windows 98, Windows Millennium Edition, or Windows NT 4.0) or Remove (in Windows 2000).
- Click OK.
Administrators can also redirect Internet Explorer Error Reporting crashes to an internal server with Internet Explorer 6. For additional information about redirecting Internet Explorer Error Reporting crashes to an internal server with Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:
How to disable or redirect Internet Explorer Error Reporting
To troubleshoot this issue, see the following Microsoft Knowledge Base articles to repair Internet Explorer:
How to reinstall or repair Internet Explorer in Windows XP
For information about crash report, visit the following Microsoft Web site: http://oca.microsoft.com/en/dcp20.asp
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