Error when you run the Remote Connectivity Analyzer tool to test connectivity to Office 365: "To authenticate to Office 365, you must enter your Microsoft account"
- You're using an incorrect user name.
- Your password has expired.
- Your user account isn't activated.
|You're using an incorrect user name.||Enter your Office 365 user ID. Your Office 365 user ID is your user principal name (UPN). For example, enter email@example.com.|
If you don't know your Office 365 user ID, contact the admin for help.
|Your password has expired.||Contact the admin at your company to reset your password. For more information, see the following Microsoft Knowledge Base article: |
2606983 A user or an administrator forgot his or her password in Office 365, Azure, or IntuneFor more information about how to reset a user's password if you're an admin, see Reset a user's password.
|Your user account isn't activated.||To get started with Office 365, you have to activate your user account. To do this, sign in to the Office 365 portal (https://portal.office.com) for the first time by using your temporary password, and then create a new password to use when you sign in. |
For more information, see Change a password.
Article ID: 2768537 - Last Review: 10/27/2014 09:52:00 - Revision: 12.0
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