Display issues in Office client applications

Symptoms
When you use Microsoft Office programs, you notice that visual features differ from one computer to another. For example, you see animations in Excel when you scroll through a worksheet on one computer, but you do not see the same animations on another computer. 

Additionally, you may experience one or more of the following symptoms that reduce the functionality of an Office program:

  • An Office program is blurry.
  • Your screen flickers or flashes.
  • An Office program is either mostly all white or all black.
  • Text in your document is not displayed well.
  • Your Office program crashes.
  • The performance of an Office program (other than startup and shutdown) is reduced.
  • In Microsoft Lync, there may be video delays or slowness when you are on a video call.
Cause
You may experience these symptoms if you have a video configuration on your computer that is incompatible with the Office feature set that is responsible for displaying the application and for animations in the application.

Office 2013 and later versions use a more efficient and accelerated method to draw the Office UI and the content. This includes relying on hardware acceleration, which is managed through the operating system. The hardware acceleration function of the operating system relies on up-to-date and compatible display drivers.

Note Hardware acceleration that uses the video card is always disabled when Office is running in a Remote Desktop session, and also when the application is started in safe mode.
Resolution
The resolution varies depending on your version of Windows and the symptom you are experiencing.

For the symptom: Poorly Displayed Text in Office Documents

 If your symptom is "Poorly Displayed Text in Office Documents," try the following solutions first. Otherwise, skip to the next section titled All Other Symptoms.

Step 1: Use the "ClearType Text Tuner" Setting

  1. Search for ClearType.

    Windows 10, Windows 8.1, and Windows 8: On the Start Screen, search for ClearType.
    Windows 7: Click Start, and then enter ClearType in the Search Programs and Files box.
  2. Select Adjust ClearType Text.
  3. In the ClearType Text Tuner, enable the Turn on ClearType option, and then click Next.
  4. Tune your monitor by following the steps in the ClearType Text Tuner, and then click Finish.
If you are still experiencing a problem after you adjust the ClearType settings, go to Step 2.

Step 2: Disable the Sub-Pixel Positioning Feature

Word 2016 and Word 2013 use sub-pixel text rendering by default. While this provides optimal spacing, you may prefer the appearance of pixel-snapped text for a minor improvement in contrast. To disable the sub-pixel positioning feature in Word 2016 or Word 2013, follow these steps.

  1. On the File tab, click Options.
  2. Click Advanced.
  3. Under the Display group, clear the Use the subpixel positioning to smooth fonts on screen option.
  4. Click OK.
If you are still experiencing a problem after you turn off the sub-pixel text rendering setting, re-enable the Use the subpixel positioning to smooth fonts on screen setting, and then go to Step 3.

Step 3: On Windows 7 clients, install the Windows 8 Inter-operability Pack

If you are using Windows10, Windows 8.1 or Windows 8, skip this section and go to the steps under the For All Other Symptoms section.

If you are using Windows 7, install the update for improving video-related components that is available in the following Knowledge Base article.
2670838 Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1

If the previous steps did not resolve the "Poorly Displayed Text in Office Documents" symptom, continue to troubleshoot your issue by using the steps in the next section.

For all other symptoms

Follow these steps in the order in which they are presented. The order is deliberate and has proven to be the most successful approach to resolving video-related problems in Office programs.

Step 1: Update your video driver

The best way to update your video driver is to run Windows Update to see whether a newer driver is available for your computer.

To run Windows Update based on your version of Windows, follow these steps:

Windows 10, Windows 8.1 and Windows 8
  1. On the Start Screen, click Settings on the Charms Bar.
  2. Click Change PC Settings.
  3. In the PC settings app, click Windows Update.
  4. Click Check for updates now.
  5. If updates are available, click the driver that you want to install, and then click Install.


Windows 7
  1. Click Start.
  2. Type Windows Update in the Search programs and files box.
  3. In the search results, click Check for updates.
  4. If updates are available, click the driver that you want to install, and then click Install.
If your video-related problems in Office were fixed by when you updated your video driver, you do not have to take any further steps. Go to step 2 if updating the video driver does not fix the problems.

Note Video card manufacturers frequently release updates to their drivers to improve performance or to fix compatibility issues with new programs. 
If you do not find an updated video driver for your computer through Windows Update and must have the latest driver for your video card, go to the support or download section of your video card manufacturer's website for information about how to download and install the newest driver.

Step 2: Disable hardware acceleration in Office

If updating your drivers doesn’t resolve the issue, you can test by turning off hardware acceleration as a workaround until a fix is released by your video driver manufacturer. So be sure to check for updates to your video card regularly.

To disable hardware acceleration, follow these steps:

  1. Start any Office program.
  2. On the File tab, click Options.
  3. In the Options dialog box, click Advanced.
  4. In the list of available options, click to select the Disable hardware graphics acceleration check box.

    For example, the following figure shows this option in Microsoft Excel.

    The screenshot for the step D

  5. Click OK.

For Advanced users: How to determine whether your video configuration is compatible with Office

Note This step is optional. It tells you whether your video configuration is on the incompatible list for Office.

If you still experience video-related problems in your Office programs after you update your video driver, or if you cannot locate an updated video driver for your computer, the next step is to see whether your current video configuration is compatible with Office. You can use the Office Configuration Analyzer Tool (OffCAT) to make this determination for you.

  1. Browse to the OffCAT tool page on the Microsoft Download site at the following location.

    http://www.microsoft.com/en-us/download/details.aspx?id=36852

  2. Select OffCAT.msi, and then click Next.



  3. Click Run when you are prompted to download the OffCAT tool.
  4. After OffCAT is installed, start OffCAT.

    • Windows 10, Windows 8.1 and Windows 8

      Search for OffCAT in Windows 10, 8.1 or 8
    • Windows 7


  5. On the NEW SCAN page, select any Office program.
  6. Click Scan.
  7. When the scan is finished, your results are automatically displayed.
  8. On the All Issues tab (if issues were detected), review the list of symptoms.

    1. If you see the following warning under the Display symptom, your current video configuration is not compatible with Office.

      Hardware acceleration is disabled by Office

      This warning is shown in the following figure.



      In this situation, do the following:

      • Please wait 30 days (or longer), and then follow the steps again. Make sure that you start at "Step 1: Update your video driver."

        The next time you go through the steps, your video manufacturer may have an updated driver that is compatible with Office.
      • Do not follow the steps in the next section (Step 3: Disable hardware acceleration in Office).

        As your current video configuration is not compatible with Office, hardware acceleration is automatically disabled by Office programs. Manually turning off hardware acceleration using the steps in the next section will not have an impact in the current video configuration.
    2. If you do Not see the "Hardware acceleration is disabled by Office" warning under System Details section of the OffCAT report, Go to the next section (Step 3: Disable hardware acceleration in Office).
More information
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Administration of the "Disable hardware graphics acceleration" option

If it is necessary, this setting can be deployed by using Group Policy. To configure the appropriate Group Policy setting, follow these steps:

  1. Add the following files to your domain controller for your version of Office:

    Office 2016: Office16.admx and Office16.adml
    Office 2013: Office15.admx and Office15.adml
  2. In the Local Group Policy Editor, select the Miscellaneous node of the Microsoft Office 2016 or Microsoft Office 2013 tree. This setting is shown in the following figure.

    The screenshot for the step 2

For more information about how to use .admx and .adml files for Group Policy administration, go to the following Microsoft TechNet website:

Automatic disabling of hardware acceleration for some video cards

By default, hardware acceleration is automatically disabled in Office programs if certain video card and video card driver combinations are detected when you start an Office program. If hardware acceleration is automatically disabled by the program, nothing indicates that this change occurred. For example, if you examine the Disable hardware graphics acceleration option in the Options dialog box, the option will not be enabled unless you previously enabled it.



The list of video card/video driver combinations that trigger this automatic disabling of hardware graphics acceleration is not documented because the list is hard-coded in the Office programs and will be constantly changing as we discover additional video combinations that cause problems in Office programs. Therefore, if you do not see the same animation functionality on one computer that you see on another computer, we recommend that you update your video driver by using the instructions provided in the "Step 1: Update your video driver" section. If you still do not see the expected animation on your computer, update your video driver again soon. Microsoft is working with the major video card manufacturers on this issue, and these video card manufacturers will be releasing new video drivers as such drivers are developed.

Important Hardware graphics acceleration in Office enables the computer hardware to perform graphics functions instead of software, which is intended to increase performance. For some computers, depending on their hardware resources, hardware graphics acceleration in Office can cause the issues described in the Symptoms section. When you disable hardware graphics acceleration, Office depends on the software to display graphics instead of hardware. If you disable hardware graphics acceleration, you may notice a change in computer performance, responsiveness or battery life. You should weigh these considerations when you determine whether to disable hardware graphics acceleration.

Note If two computers have the same video card/video driver combinations, you may still see a difference in the Office animation features between the two computers if one computer is running Windows 7 and the other computer is running Windows 8. On a computer that is running Windows 7, animations in Office are disabled if the video card/video driver combination appears on the incompatibility list. However, the same video combination on Windows 8 does not have animations disabled because of the improved video capabilities in Windows 8.
crash crashes crashing render rendering glitch glitches monitor display
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Article ID: 2768648 - Last Review: 01/05/2017 17:30:00 - Revision: 25.0

Outlook 2016, Excel 2016, Word 2016, PowerPoint 2016, OneNote 2016, Microsoft Publisher 2016, Visio Professional 2016, Access 2016, Microsoft Project Professional 2016, Microsoft Word 2013, Microsoft Excel 2013, Microsoft Lync 2013, Microsoft Outlook 2013, Microsoft PowerPoint 2013, Microsoft OneNote 2013, Microsoft Publisher 2013, Microsoft Visio Professional 2013, Microsoft Access 2013, Microsoft Project Professional 2013

  • KB2768648
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