Repair process for an Office Click-to-Run application does not start Symptoms
Assume that a Microsoft Office Click-to-Run application crashes multiple times when you try to start it, and then you receive the following dialog box:
When you click
in the dialog box, the repair process does not start.
This is a known issue in Office Click-to-Run applications.
To repair the Office Click-to-Run application, follow these steps as appropriate for the version of Windows that the computer is running.
Windows 10, Windows 8.1 and Windows 8: On the Windows Start screen, type Control Panel. Click or tap Control Panel. Under , click or tap Programs Uninstall a program. Click or tap , and then click or tap Microsoft Office 365 . Change Click or tap , and then click or tap Quick Repair . You may have to restart your computer after the repair process is complete. Repair Windows 7: Click , and then click Start . Control Panel Double-click . Programs and Features Click , and then click Microsoft Office 365 . Change Select , and then click Quick Repair . You may have to restart your computer after the repair process is complete. Repair Note If the crash issue is not resolved after you use the Quick Repair option, use the Online Repair option as displayed in the following dialog box:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2769349 - Last Review: 09/23/2015 09:27:00 - Revision: 4.0
Microsoft Office Professional Plus 2016, Microsoft Office Standard 2016, Microsoft Office Home and Business 2013, Microsoft Office Home and Student 2013, Microsoft Office Personal 2013, Microsoft Office Professional 2013, Microsoft Office Professional Academic 2013, Microsoft Office Professional Plus 2013, Microsoft Office Standard 2013
Keywords: kbinfo kbprb kbsurveynew kbexpertisebeginner KB2769349