UE-V Agent installation fails with error: The Offline Files service is not running
In the Microsoft_User_Experience_Virtualization_Agent.log file, the following error is logged:
The Offline Files service is not running. To enable Offline Files, navigate Control Panel / Sync Center / Manage Offline Files.
MSI (s) (B4:3C) [15:14:07:885]: Product: Microsoft User Experience Virtualization Agent -- The Offline Files service is not running. To enable Offline Files, navigate Control Panel / Sync Center / Manage Offline Files.
Action ended 15:14:07: LaunchConditions. Return value 3.
Action ended 15:14:07: INSTALL. Return value 3.
In the Application event log, the following event will be logged:
Event ID: 10005
Product: Microsoft User Experience Virtualization Agent -- The Offline Files service is not running. To enable Offline Files, navigate Control Panel / Sync Center / Manage Offline Files.
Windows 7 and Windows 8
Run the following command from an elevated command prompt:
sc config cscservice start=auto
Windows Server 2008 R2 and Windows Server 2012
The Offline Files feature is not installed by default on Windows Server 2008 R2 or Windows Server 2012. In order to enable the Offline files feature the Desktop Experience pack must be installed. This is an optional server component that includes the Offline Files feature. Once installed, run the following commands at an elevated command prompt:
sc config csc start= system
sc config cscservice start= auto
When using UE-V on computers which are always connected to the enterprise network (i.e. a Windows Server computer hosting VDI sessions) then Offline files should be disabled.
When the UE-V agent is configured to synchronize settings without using Offline Files, the settings storage server is treated as a standard network share. Settings are synchronized when the network is available. In this configuration the UE-V agent can be configured to give a notification if the import of application settings is delayed.
If the Offline Files feature will not be used, you must disable the UE-V default behavior before or during the UE-V agent deployment. To disable Offline Files for UE-V, perform one of the following:
- Before deploying the UE-V agent, mark the “Do not use Offline Files” checkbox in the UE-V Group Policy setting.
- During installation set the AgentSetup.exe parameter SyncMethod = None on the command line or in a batch file. For more information about deploying the agent, see Deploying the UE-V Agent.
Article ID: 2769614 - Last Review: 03/04/2015 02:28:00 - Revision: 1.1
- kbtshoot KB2769614