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Double-clicking a .msg file opens an unexpected version Outlook

Symptoms
If Microsoft Outlook 2016 or Outlook 2013 is not running when you double-click an .msg file, an earlier version of Outlook opens.
Cause
This problem can occur if you have Outlook 2016 or Outlook 2013 (as part of a Click-to-Run installation of Office) installed on the same computer as an earlier version of Outlook. If you perform a software update on or repair your earlier version Office, the file associations on your computer may be reset to that particular version of Office. For example, the following registry data shows the .msg file name extension is associated with Outlook 2010.

Key: HKEY_CLASSES_ROOT\.msg
String: (Default)
Value: Outlook.File.msg.14

Resolution
To resolve this problem, follow these steps to reset your file associations:
  1. Exit any currently running versions of Outlook.
    • Windows 10
      1. Right-click any file that has an .msg file name extension, point to Open With, and then click Choose another app.
      2. In the How do you want to open this file? dialog box, select Outlook (desktop) under the Other Options section.
        (The screenshot for step 2 and 3 is listed below).
      3. Click to enable the Always use this app to open .msg files option, and then click OK.

        The screen shot for step 2 and 3

    • Windows 8.1 or Windows 8

      1. Right-click any file that has an .msg file name extension, and then click Open With.
      2. In the How do you want to open this file? dialog box, click to enable the Use this app for all .msg files option.
      3. Click Outlook (desktop).

        The screen shot for step 2 and 3

    • Windows 7
      1. Right-click any file with an .msg file name extension, point to Open with and then click Choose default program.
      2. In the Open with dialog box, select Always use the selected program to open this kind of file.
      3. Then, select Outlook (desktop) and then click OK.

        The screen shot for step 2 and 3
More information
For more information about Click-to-Run installations of Office, please visit the following Microsoft web site:

Most people that install Office 2016 or Office 2013 will install Office by using Click-to-Run. Because Office Click-to-Run does not uninstall any previous Office versions, you will be using Office in a coexistence configuration. If you do not need the earlier version of Office installed on your computer and you are only using Office 2016 or Office 2013 programs, you should consider uninstalling the earlier Office version.

Follow these steps to uninstall an earlier version of Office:
  1. Exit any currently running Office programs.
  2. Start Control Panel.
  3. Click Uninstall a program.
  4. Select the earlier version of Office entry in the list of installed programs, and then click Uninstall.
  5. When you are prompted to confirm you want to remove the earlier Office version, click Yes.

sxs c2r click-2-run
Properties

Article ID: 2770480 - Last Review: 01/13/2016 08:41:00 - Revision: 6.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007

  • KB2770480
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