Your passwords do not migrate when you upgrade from a previous version of Outlook to Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you upgrade from either Microsoft Outlook 97, Microsoft Outlook 98, or Microsoft Outlook 2000 in Corporate or Workgroup (CW) mode to Microsoft Office Outlook 2003 or Microsoft Office Outlook 2007, Microsoft Outlook prompts for your passwords when you try to retrieve messages, even if you saved your passwords in the previous version of Outlook.
This behavior occurs because Outlook 2007 and Outlook 2003 were designed to only migrate passwords from Outlook 98 or Outlook 2000 in Internet Mail Only (IMO) mode.

For additional information about how to tell what setup you have for Outlook 98 or Outlook 2000, click the following article numbers to view the articles in the Microsoft Knowledge Base:
196041 OL2000: How to tell what type of Outlook setup you have
184029 OL98: How to tell what type of Outlook setup you have
To work around this behavior, enter the correct e-mail password, and then click to select the Save this password in your password list box when you receive the prompt for a password.
ol2002 ol2003 OL2007

Article ID: 277815 - Last Review: 01/12/2015 17:02:08 - Revision: 6.0

  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
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