This article was previously published under Q278011
This article has been archived. It is offered "as is" and will no longer be updated.
When you use Remote Installation Service (RIS) to install an operating system on a legacy-free computer, RIS takes much longer to install the operating system than it takes to install the operating system on a computer that is not legacy free.
This problem occurs because after RIS transfers the first file, Startrom.com, by using Trivial File Transfer Protocol (TFTP), theinter-packet gap between subsequent TFTP packets increases until there isa delay of several hundred milliseconds between frames. The accumulation of these slow response times creates the difference in the total installation time.
After the Startrom.com file runs, it stops responding (hangs) when it tries to gain access to port 64. Every time that the file tries to gain access to the port, the code begins a time-out loop which causes the overall delay.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size Platform File name ------------------------------------------------------------------------------ 11/21/2000 06:47pm 126.96.36.199 321,208 Q278011_W2K_SP2_x86_en.exe 11/06/2000 08:08pm 213,920 Intel Ntldr 11/06/2000 08:08pm 229,792 Intel Setupldr.bin 11/06/2000 08:08pm 20,614 Intel Startrom.com 11/06/2000 08:08pm 20,614 Intel Startrom.n12
The hotfix installation package does not install the file directly in the RIS folder tree. This package prompts the installer for an extraction folder to place the updated files. You must manually copy the files to the specified folders before they work.
Place the files in the following table in the RIS folder tree on a RIS server, where computer_name is the name of the computer.
The path section (image name and language) are variable. There can be any number of languages and image name's on any RIS server that require the update. The files must be placed in all images that are on the RIS server to work on all installations.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes