OL2002: Cannot Connect to Outlook Contacts Folder in Word Mail Merge by Using a New Profile

This article was previously published under Q278158
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
While Outlook 2002 is not running, when you try to use Microsoft Word to perform a mail merge from your Outlook Contacts folder by using a newly created profile, you receive the following error message
Unable to obtain a list of tables from the data source.
RESOLUTION
To resolve this problem, set Microsoft Outlook as your default e-mail editor in Microsoft Internet Explorer. To do this:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Programs tab.
  4. In the E-mail box , click Microsoft Outlook.
  5. Click OK.
For additional information about how to change the default mail client for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
154359 How to Change Default Mail Client for Internet Explorer
WORKAROUND
To work around this problem, start Outlook in the profile that you want to use before you use the mail merge operation in Word.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
wd2002
Properties

Article ID: 278158 - Last Review: 10/21/2013 03:08:19 - Revision: 2.2

  • Microsoft Outlook 2002 Standard Edition
  • kbnosurvey kbarchive kbbug kbmerge kbnofix KB278158
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