This article was previously published under Q278425
After you update a Microsoft Office 2000 administrative installation point to Microsoft Office 2000 Service Release 1/1a and try to update your client computers from that installation point, you may receive the following error message:
Error 1308: Source File Not Found
This error message may appear several times for several different files.
The error message appears because the SR-1/SR-1a administrative update was performed without including the SHORTFILENAMES=TRUE command-line property. The Windows Installer (MSIEXEC.EXE) SR-1/SR-1a administrative update process automatically defaults to the long file name configuration, unless the SHORTFILENAMES=TRUE command-line property is used (that is, the default directory name is Program Files instead of PFiles).
The original administrative installation was created using Setup.exe /a, which defaults to short file names for backward compatibility; therefore, the update to Microsoft Office 2000 SR-1/1a also needs to include short file names. If the SHORTFILENAMES=TRUE switch is not used when the update to the administrative installation point is performed, the updated files are moved and installed into new long file name directories, and the original files in the short file name directories are not updated. Because the original installation of Office 2000 was performed from the short file name directories, the client update process tries and fails to locate the SR-1 updates in the short file name directories.
To resolve this issue, use one of the following methods appropriate for your situation.
Create a new Microsoft Office 2000 administrative installation point from a CD-ROM that contains the full release of Microsoft Office 2000 SR-1/1a.
Update the clients from the new administrative installation point by using the following command line: