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Win8: App: Modern: Modern UI Apps fail to install with error 0x80073d0a if the Windows Firewall service is disabled

Symptoms

1. User with existing profiles cannot install new modern apps or update apps on their PC's. When they try they receive the error "This app wasn't installed - view details"

Clicking the link displays the error "something happened and this app couldn't be installed. Please try again. Error code: 0x0073d0a"

 

 

Checking the Event log - Applications and Services Logs -> Microsoft -> Windows -> Apps -> Microsoft -Windows-TWinUI/Operational you will see event 5961

 

Checking the Event log - Applications and Services Logs -> Microsoft -> Windows -> AppModel-Runtime -> Admin you will event ID 20 logged

 

 

2. New user profiles will only have the Desktop, Internet Explorer and Store tiles on the start screen. The Store and the modern Internet Explorer apps will not function. Clicking the tile will begin to launch the app but you are returned to the start screen. The app will not open.

 

Cause
The Windows Firewall services is disabled.
Resolution
Set the Windows Firewall Service startup type to automatic and start the service
More Information

 

The Windows firewall service must be running for Modern Applications to install and update properly. If the user or administrator do not desire the Windows Firewall to be active they can disable the Firewall via the Firewall Control Panel application.

  1. Go the start screen and search for "Firewall"
  2. Select Setting \ Windows Firewall
  3. Select Turn Windows Firewall on or off

4. Disable the Firewall profiles that the user or administrator do not want active

 

 Note: It is not supported to disable the Windows Firewall service. See the information at this link: I Need to Disable Windows Firewall

 

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2785579 - Last Review: 05/06/2013 01:26:00 - Revision: 6.0

Windows 8, Windows 8 Pro, Windows 8 Enterprise

  • KB2785579
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