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Apps for Outlook 2013 do not activate as expected in email messages

Symptoms
When you view an email message in Outlook 2013, you do not see any Apps for Outlook displayed even though the necessary text to start one or more apps is contained in the email message.

For example, you see the following screen shot when you view an email message that contains a street address.

Screen shot that is displayed when you view an email message

Your expectation is that the Bing Maps app for Outlook is displayed, as in the following figure.

Screen shot for the Bing Maps


Cause
This symptom will occur if the AppsForOfficeEnabled parameter of the OrganizationConfig object is set to $False.
Resolution
You can use the following cmdlet in Exchange Server 2013 to determine the current value of the AppsForOfficeEnabled parameter.

Get-OrganizationConfig | FL AppsForOffice*

In the configuration where you do not see any Apps for Outlook in email messages, the result from this cmdlet will be the same as that shown in the following screen shot:

Screen shot for this cmdlet


If it is necessary, you can use the following cmdlet in Exchange Server 2013 to set the value of the AppsForOfficeEnabled parameter to $True.

Set-OrganizationConfig -AppsForOfficeEnabled $True

If you make this change, you can force an update by recycling the MSExchangeServicesAppPool application pool in Internet Information Services (IIS) manager.
More information
The AppsForOfficeEnabled parameter value is stored in the msExchProvisioningFlags attribute in Active Directory, as shown in the following screen shot.

Screen shot for this behavior


AppsForOfficeEnabled parameter settingmsExchProvisioningFlags attribute value
$True0
$False512 (decimal)

As the msExchProvisioningFlags attribute can contain several "flag" values for different parameters (not just the AppsForOfficeEnabled parameter), you may have to do some math to determine the current value of the AppsForOfficeEnabled parameter. Therefore, if the value of this attribute is greater than 512, you have to see whether the value is made up of several values, one of which includes 512.

For example:

msExchProvisioningFlags attribute valueContains FlagsAppsForOfficeEnabled
parameter
Reason
640512 & 128$Falsebecause 512 is part of the attribute value, the AppsForOfficeEnabled paramater is set to $False. This always adds 512 to the attribute value.
12801024 & 256$Truebecause 512 is Not part of the attribute value, the AppsForOfficeEnabled paramater is set to $True. This always adds 0 to the attribute value.


Properties

Article ID: 2790827 - Last Review: 09/04/2013 08:50:00 - Revision: 4.0

Microsoft Outlook 2013, Microsoft Exchange Server 2013 Enterprise

  • KB2790827
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