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How to use Outlook Web App to remotely wipe an ActiveSync device in Office 365

This article describes how to use Microsoft Outlook Web App to remotely wipe a mobile device in Office 365.

To remotely wipe a mobile device in Outlook Web App, the mobile device must be connected to Microsoft Exchange Online by using Microsoft Exchange ActiveSync. If you lose the mobile device, you can use the remote wiping feature to prevent someone from obtaining your personal information from the device.
To remotely wipe a device by using Outlook Web App, follow these steps.
  1. Sign in to the Office 365 portal (
  2. Click Mail.
  3. Click Settings (A screen shot of the Settings icon ), and then click Options.
  4. In the left navigation pane, click Phone.
  5. Select the device that you want to wipe.
  6. Click Wipe Device (A screen shot of the Wipe Device icon ), and then click Yes when you're prompted.
  7. When the wipe operation is completed, you should remove the device completely. To do this, click Delete, and then click Yes when you're prompted.
Still need help? Go to the Office 365 Community website.

Article ID: 2791863 - Last Review: 04/07/2015 06:17:00 - Revision: 12.0

  • Microsoft Exchange Online
  • o365 kbgraphxlink o365022013 o365a o365e o365p o365m kbgraphic KB2791863