You are currently offline, waiting for your internet to reconnect

Video call or conference is stretched to a 4:3 aspect ratio when you use Lync for Mac 2011

Symptoms
Assume that you create a computer-to-computer video call or conference by using Microsoft Lync for Mac 2011. Additionally, you configure the video to be displayed in a 16:9 aspect ratio. In this scenario, you encounter the following issues:
  • The video is stretched to a 4:3 aspect ratio when you preview it.
  • If a user joins the video call or conference by using Lync for Mac 2011, the video on the user's computer is stretched to a 4:3 aspect ratio.
Cause
This issue occurs because Lync for Mac 2011 incorrectly stretches the incoming video from a 16:9 aspect ratio to a 4:3 aspect ratio.
Resolution
To resolve the issue, install the following cumulative update:
2778095 Description of the Microsoft Lync for Mac 2011 14.0.4 update

More information
For more information about Office for Mac 2011 for Enterprise, go to the following Microsoft website:

For more information about the features in Lync for Mac 2011, go to the following Microsoft website:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 2793012 - Last Review: 02/01/2013 18:56:00 - Revision: 2.0

Microsoft Lync for Mac 2011

  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2793012
Feedback
://c.microsoft.com/ms.js"> c1.microsoft.com/c.gif?DI=4050&did=1&t=">arClickTracking = 1; var varCustomerTracking = 1; var Route = "76500"; var Ctrl = ""; document.write(" var Route = "76500"; var Ctrl = ""; document.write(" 050&did=1&t=">