You may experience any of the following symptoms on your Windows-based client computer:
During the install or upgrade of a third-party print driver, you may receive the following error messages:
Operation failed with error 0x00000057
Printer driver was not installed. Operation could not be completed (error 0x00000057)
Operation failed with error 0x000005b3
Operation could not be completed (error 0x00000bc4). No printers were found.
Windows cannot connect to the printer. Operation could not be completed (error 0x00000002)
When you try to start or stop the Print Spooler service, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close
When you click Start, and then click Printers and Faxes in Windows XP, or Devices and Printers in Windows Vista or later, you may receive the following error message:
Spooler subsystem app has encountered an error and needs to close
When you click Start, and then click Printers and Faxes in Windows XP, or Devices and Printers in Windows Vista or later to try to view your printers, no printers appear. This issue may occur even if you have printers installed.
These issues may occur if a third-party printer driver or service affects the functionality of an existing or newly installed printer.
This Fix it Solution automates resetting the Print Spooler only for Windows 7 and Windows 2008 R2 Remote Desktop Servers.
The Fix it has two modes: Light and Full. The light mode will make changes to the spooler that should not require the end user to make any changes. The full mode will restore the print spooler to defaults and require a reinstall of print drivers and printers. All applications must be shut down before running the Fix It Solution.
To reset the Print Spooler automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard. Full mode: