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[SDP3][721e15b6-76f5-43d0-a435-191d3474a359] Windows Server Update Services and Windows Update Agent diagnostics

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This diagnostic package is designed to collect information used to troubleshoot most Windows Update issues.

Original product version:   Windows Server Update Services
Original KB number:   2793732

Custom uploads

Description File name
Compressed copy of file specified by user {ComputerName}_filename.zip

General information

Description File name
Summary of information gathered about the operating system {ComputerName}__OS_Summary.txt
List of running tasks {ComputerName}_OS_TaskList.txt
Basic system information including machine name, service pack, computer model, and processor name and speed resultreport.xml
Environment variables {ComputerName}_OS_EnvironmentVariables.txt
Event logs for last 14 days (Application, System, and Security) {ComputerName}_OS_EventLogs.zip
List of installed certificates (Computer and User stores) {ComputerName}_OS_Certificates.txt
List of installed services {ComputerName}_OS_Services.txt
List of installed updates and hotfixes installed {ComputerName}_Hotfixes.*
List of user rights (privileges) using showpriv.exe tool {ComputerName}_UserRights.txt
Reboot pending flag from Windows Update, CBS, ConfigMgr Client, and so on {ComputerName}_OS_RebootPending.txt
Resultant set of Group Policies {ComputerName}_OS_GPResult.*
System information {ComputerName}_OS_MSInfo.nfo
SystemInfo output {ComputerName}_OS_SysInfo.txt
WMI quota configuration and loaded providers. {ComputerName}_OS_WMIProviderConfig.txt

IIS information

Description File name
IIS configuration information {ComputerName}_IISConfiguration.zip
IIS logs (last 5 days) {ComputerName}_Logs_IIS.zip
Virtual directory list and configuration {ComputerName}_IIS_VDirInfo.txt

Networking basic information

Description File name
Summary of networking information collected {ComputerName}__NET_Summary.txt
Active BITS jobs {ComputerName}_OS_BITSTransfers.txt
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config {ComputerName}_OS_SMB-Info.txt
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat, and netsh commands {ComputerName}_OS_TCPIP-Info.txt
Enabled Windows Firewall rules {ComputerName}_OS_EnabledFirewallRules.txt
Proxy configuration {ComputerName}_OS_ProxyInfo.txt

Registry keys

Description File name
HKEY_CURRENT_USER\Software\Policies {ComputerName}_RegistryKey_HKCUPolicies.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\CCM {ComputerName}_RegistryKey_CCM.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\OLE {ComputerName}_RegistryKey_DCOM.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\SMS {ComputerName}_RegistryKey_SMS.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\Update Services {ComputerName}_RegistryKey_WSUS.txt
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall {ComputerName}_RegistryKey_Uninstall.txt
HKEY_LOCAL_MACHINE\Software\Policies {ComputerName}_RegistryKey_HKLMPolicies.txt
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services {ComputerName}_RegistryKey_Services.txt

Robust Office inventory scan output

Description File name
File containing a list of all installed applications of the supported Office families. {ComputerName}_ROIScan.log
File containing a list of all installed applications of the supported Office families. {ComputerName}_ROIScan.zip

Server manager and server roles information

Description File name
List of roles and features installed on server media (Windows Server 2008 R2 and later versions) resultreport.xml

Windows Update Agent information

Description File name
Windows Update Agent version, service security descriptors, and registry settings. {ComputerName}__WUA_Summary.txt
File list in SoftwareDistribution directory {ComputerName}_WUA_FileList.txt
File version of Windows Update Agent related EXE/DLL files {ComputerName}_WUA_FileVersions.txt

WSUS database information

Description File name
Database version and security information {ComputerName}_SQL_Basic.txt
Dead deployments {ComputerName}_SQL_DeadDeployments.txt
Output of tbConfiguration tables {ComputerName}_SQL_SUSDBConfig.txt
Output of tbSchema tables {ComputerName}_SQL_SUSDBSchema.txt

WSUS server information

Description File name
Summary of WSUS server information collected. {ComputerName}__WSUS_Summary.txt
File list of WSUS content directory (only collected with WSUS diagnostics) {ComputerName}_WSUS_FileList_ContentDir.txt
File list of WSUS installation directory (only collected with WSUS Diagnostics) {ComputerName}_WSUS_FileList_InstallDir.txt
File versions of EXE/DLL files in WSUS installation directory (only collected with WSUS diagnostics) {ComputerName}_WSUS_FileVersions.txt
List of approved updates (Not collected for WSUS 4.0) {ComputerName}_WSUS_ApprovedUpdates.xml
WSUS basic information {ComputerName}_WSUS_BasicInfo.txt
WSUS logs {ComputerName}_Logs_WSUS.zip
WSUS setup logs (if available) {ComputerName}_Logs_WSUSSetup.zip

References

Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform