[SDP3][721e15b6-76f5-43d0-a435-191d3474a359] Windows Server Update Services and Windows Update Agent Diagnostics

Summary
Windows Server Update Services and Windows Update Agent Diagnostics
More information
This diagnostic package is designed to collect information used to troubleshoot most Windows Update Issues

Information Collected


Custom uploads
DescriptionFile name
Compressed copy of file specified by user
{ComputerName}_filename.zip

General Information
DescriptionFile name
Summary of information gathered about the Operating System
{ComputerName}__OS_Summary.txt
List of Running Tasks
{ComputerName}_OS_TaskList.txt
Basic System Information including machine name, service pack, computer model and processor name and speed
resultreport.xml
Environment Variables
{ComputerName}_OS_EnvironmentVariables.txt
Event Logs for last 14 days (Application, System and Security)
{ComputerName}_OS_EventLogs.zip
List of installed Certificates (Computer and User stores).
{ComputerName}_OS_Certificates.txt
List of Installed Services
{ComputerName}_OS_Services.txt
List of Installed Updates and Hotfixes installed
{ComputerName}_Hotfixes.*
List of User Rights (privileges) using showpriv.exe tool
{ComputerName}_UserRights.txt
Reboot Pending flag from Windows Update, CBS, ConfigMgr Client, etc.
{ComputerName}_OS_RebootPending.txt
Resultant Set of Group Policies
{ComputerName}_OS_GPResult.*
System Information
{ComputerName}_OS_MSInfo.nfo
SystemInfo Output
{ComputerName}_OS_SysInfo.txt
WMI Quota Configuration and Loaded Providers.
{ComputerName}_OS_WMIProviderConfig.txt

IIS Information
DescriptionFile name
IIS Configuration Information
{ComputerName}_IISConfiguration.zip
IIS Logs (Last 5 days)
{ComputerName}_Logs_IIS.zip
Virtual Directory List and Configuration
{ComputerName}_IIS_VDirInfo.txt

Networking Basic Information
DescriptionFile name
Summary of Networking Information Collected
{ComputerName}__NET_Summary.txt
Active BITS Jobs
{ComputerName}_OS_BITSTransfers.txt
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config
{ComputerName}_OS_SMB-Info.txt
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat and netsh commands
{ComputerName}_OS_TCPIP-Info.txt
Enabled Windows Firewall Rules
{ComputerName}_OS_EnabledFirewallRules.txt
Proxy Configuration
{ComputerName}_OS_ProxyInfo.txt

Registry Keys
DescriptionFile name
HKCU\Software\Policies
{ComputerName}_RegistryKey_HKCUPolicies.txt
HKLM\Software\Microsoft\CCM
{ComputerName}_RegistryKey_CCM.txt
HKLM\Software\Microsoft\OLE
{ComputerName}_RegistryKey_DCOM.txt
HKLM\Software\Microsoft\SMS
{ComputerName}_RegistryKey_SMS.txt
HKLM\Software\Microsoft\Update Services
{ComputerName}_RegistryKey_WSUS.txt
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
{ComputerName}_RegistryKey_Uninstall.txt
HKLM\Software\Policies
{ComputerName}_RegistryKey_HKLMPolicies.txt
HKLM\System\CurrentControlSet\Services
{ComputerName}_RegistryKey_Services.txt

Robust Office Inventory Scan output
DescriptionFile name
File containing a list of all installed applications of the supported Office families.
{ComputerName}_ROIScan.log
File containing a list of all installed applications of the supported Office families.
{ComputerName}_ROIScan.zip

Server manager and server roles information
DescriptionFile name
List of roles and features installed on Server Media (Windows Server 2008 R2 and newer)
resultreport.xml

Windows Update Agent Information
DescriptionFile name
Windows Update Agent Version, Service Security Descriptors and Registry Settings.
{ComputerName}__WUA_Summary.txt
File List in SoftwareDistribution directory
{ComputerName}_WUA_FileList.txt
File Version of Windows Update Agent related EXE/DLL Files
{ComputerName}_WUA_FileVersions.txt

WSUS Database Information
DescriptionFile name
Database Version and Security Information.
{ComputerName}_SQL_Basic.txt
Dead Deployments
{ComputerName}_SQL_DeadDeployments.txt
Output of tbConfiguration tables
{ComputerName}_SQL_SUSDBConfig.txt
Output of tbSchema tables
{ComputerName}_SQL_SUSDBSchema.txt

WSUS Server Information
DescriptionFile name
Summary of WSUS Server Information Collected.
{ComputerName}__WSUS_Summary.txt
File List of WSUS Content Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileList_ContentDir.txt
File List of WSUS Installation Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileList_InstallDir.txt
File Versions of EXE/DLL Files in WSUS Installation Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileVersions.txt
List of Approved Updates (Not collected for WSUS 4.0)
{ComputerName}_WSUS_ApprovedUpdates.xml
WSUS Basic Information
{ComputerName}_WSUS_BasicInfo.txt
WSUS Logs
{ComputerName}_Logs_WSUS.zip
WSUS Setup Logs (if available)
{ComputerName}_Logs_WSUSSetup.zip


References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2793732 - Last Review: 07/20/2016 15:52:00 - Revision: 4.0

Windows Server Update Services 3.0 Service Pack 2

  • KB2793732
Feedback