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A newly created user cannot sign in to Lync 2010 for Android on an Android device for the first time

Symptoms
Assume that a newly created user tries to sign in to Microsoft Lync 2010 for Android on an Android device for the first time. In this situation, the sign-in process freezes when the "Reading settings" message is displayed on the screen.

Cause
This issue occurs because the Android client incorrectly waits for certain data that are not created.
Resolution
To resolve the issue, install the following cumulative update:
2793823 Description of the cumulative update package for Lync 2010 for Android: December 2012

Workaround
To work around the issue, sign in to another client on a computer in a Lync Server 2010 environment, such as a Lync 2010 client.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 2793824 - Last Review: 12/28/2012 08:50:00 - Revision: 1.0

  • Microsoft Lync 2010 for Android
  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2793824
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