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XCON: MSEXCHANGEMTA 9321 Error Message Occurs When You Try to Start the Message Transfer Agent

This article was previously published under Q279415
This article has been archived. It is offered "as is" and will no longer be updated.
When you apply the post-Exchange Server 5.5 Service Pack 3 (SP3) hotfix, or Exchange Server 5.5 Service Pack 4 (SP4), the Message Transfer Agent (MTA) may not start and you may receive a 2140 error message. The following errors may be reported in the application event log:
An RPC communications error occurred. An attempt to listen over RPC has failed. NT Error: 11004. [ BASE IL MAIN BASE 1 504] (14)

A fatal system error occurred while initializing the MTA. Reboot the computer. If that does not work, contact Microsoft Technical Support. [4 BASE IL MAIN BASE 1 173] (16)

There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)
To resolve this issue, make sure that the internal network adaptor is the first item that is displayed in the binding order:
  1. Quit any programs that are running.
  2. Right-click Network Neighborhood, and then click Properties.
  3. Click the Bindings tab. In the Show Bindings For box click All Services.
  4. Double-click each listed service to expand it.
  5. Under each service, move the internal network adapter to the top of the binding order.
  6. In the Show Bindings For box, click All Protocols.
  7. Double-click each listed protocol to expand it.
  8. Under each protocol, move the internal network adapter to the top of the binding order. The final order should be similar to:
    • Network adapter one
    • Network adapter two (if present)
    • Remote Access wide area network (WAN) Wrapper
  9. After you have verified that the bindings are set correctly for all services and protocols, click OK. Rebinding then occurs.
  10. Click Yes when you are prompted to restart the computer.
This behavior has been observed on servers that have more than one network adapter.

If you are experiencing this exact problem, and the solution in this article does not resolve the issue, apply the hotfix in the following Microsoft Knowledge Base article:
283238 XADM: Exchange Server 5.5 Post-Service Pack 4 Message Transfer Agent Fixes Available
This problem can occur because of a very similar issue that is fixed as a part of that hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
285350 XCON: MTA Does Not Completely Start After You Receive Windows NT Error 11004

Article ID: 279415 - Last Review: 10/21/2013 03:49:35 - Revision: 4.2

Microsoft Exchange Server 5.5 Standard Edition

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