This article was previously published under Q279437
This article has been archived. It is offered "as is" and will no longer be updated.
When you click Columns on the Format menu, you receive an error message similar to the following:
Winword caused a General Protection Fault in Module Winword.exe at 016f:304895db
The problem can occur when you open the Columns dialog box repeatedly.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
IMPORTANT: Before you install Microsoft Office 2000 Service Pack 3 (SP-3), you must have Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) installed first. To obtain Office 2000 Service Release 1/1a (SR-1/SR-1a), click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Word 2000 Security Update: Macro Vulnerability.
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