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Distorted video when you receive a call from Lync 2010 for iPhone or Lync 2010 for iPad on a Lync 2010 client

Symptoms
Assume that you receive a video call from a Microsoft Lync 2010 for iPhone client or from a Microsoft Lync 2010 for iPad client on a Microsoft Lync 2010 client. Then, you change the size of the Lync 2010 call window. In this situation, the video is distorted.
Resolution
To resolve this issue,follow these steps:
  1. Install the latest updates for the video graphics driver on the computer on which the Lync 2010 client is installed.
  2. Make sure that the video graphics driver that is installed on the computer meets the Lync 2010 system requirements. For more information about the Lync 2010 system requirements, go to the following Microsoft website:
  3. 2. Make sure that the device on which the Lync 2010 for iPhone client or the Lync 2010 for iPad client is installed meets the Lync 2010 for iPhone or the Lync 2010 for iPad requirements:
lync, 2010, video, mobile, ipad, iphone, distorted, video
Properties

Article ID: 2795091 - Last Review: 01/09/2013 02:35:00 - Revision: 2.0

Microsoft Lync 2010, Microsoft Lync 2010 for iPad, Microsoft Lync 2010 for iPhone

  • kbsurveynew KB2795091
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