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Application is not shown on the Start screen after switching to another user

When an administrator installs an application on Windows 8 or Windows Server 2012, the application shortcut is created only on the Start screen of existing users. 

Therefore, if your user profile is created after the application is installed on the computer, you will not see the application shortcut on your Start screen. 
This behavior is by design. The Start screen and its pinned tiles are intended to resemble the desktop taskbar and the pinned applications on it. In earlier versions of Windows, installed applications appear on the Start menu. In Windows 8 and Windows Server 2012, the applications are shown in the "All Apps" view of the Start screen. 
To resolve this issue, use one of the following methods.

Method 1: Manually add the application to the Start screen

  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
  2. Type the name of the application, or scroll until you find it. 
  3. Swipe down on or right-click the application.
  4. Tap or click Pin to Start.

For more information about how to add an application to the Start screen, go to the following Microsoft website:

Method 2: Use the Sysprep tool during deployment (system administrators only)

A system administrator can use the Sysprep tool to customize the default Start screen by using the AppsFolderLayout.bin file. For more information about how to do to this, go to the following Microsoft TechNet website:

Note Using Sysprep in audit mode removes the computer from the Active Directory domain.

Article ID: 2796196 - Last Review: 01/10/2013 09:33:00 - Revision: 1.0

  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Standard
  • kbprb kbsurveynew kbexpertiseinter KB2796196