The activation process on a BlackBerry device fails for multiple users.
This problem occurs to multiple users if there is a problem that affects the BlackBerry Policy service.
To resolve this problem, use one of the following methods, as appropriate for the situation.
Several users cannot activate their BlackBerry devices
To resolve this problem, click the following article number to go to the article in the Microsoft Knowledge Base:
3092220 Enterprise activation may fail on your BlackBerry device
Multiple users cannot activate their BlackBerry devices after they are transferred from another BlackBerry server
To resolve this problem, follow these steps:
Make sure that you follow the correct transfer steps. For more information about the transfer steps, click the following article number to go to the article in the Microsoft Knowledge Base:
2575202 How to transfer BlackBerry users from their source BlackBerry server to a Microsoft managed server
Note Users must security wipe their devices as part of this transfer process.
Escalate the case to Microsoft Online Support Services for additional investigation and help. Collect the following information to aid the investigation:
List of affected users
Detailed information about the last activation
Error messages received during the last activation
Note The error messages help determine the stage in the activation process at which the failure occurs.
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