"The attempt to connect to the Windows Azure AD Rights Management (AADRM) service failed" error when you try to connect to the service by using Windows PowerShell
The correlation ID is a3740c18-7bb2-4bb6-9025-8b5fc9468b09. Please note and provide this value if asked by support for it.
Connect-AadrmService : The remote server returned an error: (401) Unauthorized.
At line:1 char:1
+ CategoryInfo : InvalidOperation: (:) [Connect-AadrmService], WebException
+ FullyQualifiedErrorId : InvalidOperation,Microsoft.RightsManagementServices.Online.Admin.PowerShell.ConnectAadrm
- You entered the wrong user name or password.
- You aren't a company admin.
- You don't have a subscription that includes the Rights Management service.
- The network is preventing you from connecting to the Rights Management service.
To resolve the error message, make sure that the following are true:
- Make sure that you enter the correct user name and password. To check, sign in to the Office 365 portal (https://portal.office.com).
- You must be a global admin to connect to the Rights Management service.
- To use Rights Management, you must have a subscription that includes Rights Management.
- Work with the network admin to make sure that the network meets the requirements for connecting to the Rights Management service. The requirements are as follows:
- Incoming and outgoing connections to *.aadrm.com are enabled
- Incoming and outgoing connections to *.cloudapp.net (rmsoprod*-b-rms*.cloudapp.net) are enabled
- Port 443 is open
Still need help? Go to the Office 365 Community website.
Article ID: 2797755 - Last Review: 07/13/2014 13:02:00 - Revision: 9.0
- o365e o365a o365p o365 o365022013 o365m KB2797755