The BlackBerry Enterprise Server console is not available

Symptoms
When you try to access the BlackBerry Enterprise Server (BES) console, you experience one of the following issues:
  • The BES console is not available.
  • You receive a time-out error.
Cause
This issue may occur because of a service problem if no user can access the BES console.
Resolution
To resolve this issue, escalate the case to Microsoft Online Support Services for additional investigation, and collect the following information to help scope the investigation:
  • Error messages that are received when you try to access the BES console
  • Users who are affected
  • Details about the time when the issue started
More information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.
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Article ID: 2797773 - Last Review: 04/01/2016 03:22:00 - Revision: 4.0

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