Specific logs are required when you investigate BlackBerry single-user and device issues. The following information must be submitted to Microsoft Online Services Support regarding these issues:
Required log type
Required date logs
BlackBerry ticket number
Microsoft only makes BlackBerry logs available for break-fix issues. Additionally, a BlackBerry support ticket number is required.
The following list describes the type and organization of BlackBerry Enterprise Server (BES) logs. BES logs are stored on each server in separate folders for each day. Depending on the services that are running on the server, the log folder contains a subset of the following logs:
EWSA - EWS component log - New in Hosted BES
ACNV - BlackBerry Attachment Service attachment conversion
ALRT - BlackBerry Enterprise Server Alert Tool
ASCL - BlackBerry Attachment Service client
ASMN - BlackBerry Attachment Service attachment monitor
ASRV - BlackBerry Attachment Service component
BBAS-AS - BlackBerry Administration Service - Application Server
BBAS-NCC - BlackBerry Administration Service - Native Code Container
CBCK - backup connector
CEXC - Microsoft Exchange connector
CMNG - management connector
ConfigTool - BlackBerry Enterprise Server Express configuration tool
CONN - BlackBerry Synchronization Connector
CTRL - BlackBerry Controller
DBNS - BlackBerry database notification service
DISP - BlackBerry Dispatcher
EXTS - extension connector
HHCG - BlackBerry Configuration Panel
MAGT - BlackBerry Messaging Agent
MAST - BlackBerry Mail Store Service
POLC - BlackBerry Policy Service
ROUT - BlackBerry Router
SYNC - BlackBerry Synchronization Service
TAT - BlackBerry Threshold Analysis Tool
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