A BlackBerry device cannot access a website on an intranet or on the Internet

Symptoms
When you try to use a BlackBerry device to access a website on an intranet or on the Internet, the device cannot access the website.
Cause
This issue occurs if a problem exists on the mobile phone carrier's browser. 
Resolution
The Hosted BlackBerry Enterprise Server (BES) offering provides only the option to access a website by using the carrier's browser. None of this traffic follows the Microsoft Hosted BES infrastructure. If you experience issues that affect your ability to access a website, you should escalate those issues through the carrier.

More information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.
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Article ID: 2798627 - Last Review: 04/01/2016 03:26:00 - Revision: 3.0

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