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HTTP Error 500.19 - Internal Server Error when launching the App-V Management Console

Symptoms
When the App-V 5.0 Management console is installed on a drive other than the C: drive, launching the console may fail and generate the following error message:

HTTP Error 500.19 - Internal Server Error
Module IIS Web Core
Notification Unknown
Handler Not yet determined
Error Code 0x80070005
Config Error Cannot read configuration file due to insufficient permissions 
Config File \\?\E:\Program Files\Microsoft Application Virtualization Server\ManagementService\web.config
Cause
This occurs due to invalid NTFS permissions on the drive hosting the App-V 5.0 Management Service INSTALLDIR directory.
Resolution
To resolve this issue, give the local computers Users group Read & execute, List folder contents and Read permissions to the root of the drive the hosts the App-V Management consoles INSTALLDIR directory. The INSTALLDIR parameter can be found referencing the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppV\Server\ManagementService

The local computer User group contains the following users by default:

Local Administrator Account
NT AUTHORITY\Authenticated users (S-1-5-11)
NT AUTHORITY\INTERACTIVE (S-1-5-4)
Domain\Domain users

After updating the permissions on the drive that hosts the INSTALLDIR directory, either stop and start the Microsoft App-V Management Service website in IIS or issue an IISRESET.
More information
Process Monitor can be used to troubleshoot these types of issues.

Process Monitor v3.03: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
App-V 5.0 Console HTTP Error 500.19 - Internal Server Error Error Code 0x80070005 Config Error Cannot read configuration file due to insufficient permissions
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2800730 - Last Review: 01/16/2013 18:57:00 - Revision: 2.1

Microsoft Application Virtualization 5.0 for Terminal Services, Microsoft Application Virtualization 5.0 for Windows Desktops, Microsoft Application Virtualization Hosting 5.0 for Windows Desktops

  • KB2800730
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