Office programs may crash with the SendToBluetooth add-in installed

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Resolution
If you have the WIDCOMM SendToBluetooth add-in installed, your Office programs might be crashing due to an incompatibility issue between the add-in and other Microsoft Office programs.

Note: This add-in is installed by default on many OEM images of Windows.

Here's how you can check to see if the add-in is the cause of your Office programs crashing:
First, open the Event Viewer

For a Windows 10, Windows 8.1 and Windows 8
  1. From the Startscreen, type View event logs in the search box.
  2. Select View event logs.
Windows 7 and Vista
  1. Click Start.
  2. In the Search box, type Event Viewer, and then, in the list of results, double-click Event Viewer.
Windows XP
  1. Click Start>Control Panel>Performance and Maintenance, and then click Administrative Tools, and then double-click Computer Management.
  2. In the console tree, expand Event Viewer.
Now, check for the following events:
Event ID: 1000
Faulting module name: msctf.dll

Event ID: 1000
Faulting module name: ntdll.dll

Note: Even if you do not see an Event 1000 with either of these two dlls listed, you may still be encountering crashes due to this add-in.
Method 1: Try to update the SendToBluetooth add-in
You might be able to find an update to the Bluetooth add-in here:

http://www.broadcom.com/support/bluetooth/update.php[Enter

If you weren't able to update the add-in, you can continue to Method 2 to disable the SendToBluetooth add-in.
Method 2: Manually disable the SendToBluetooth add-in
Important:This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To have us fix this problem for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.

Here's an easy fix

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
For Windows 10, Windows 8.1, Windows 8, Windows 7


For Windows Vista, Windows XP

Let me fix it myself



Before you start the steps below, make sure you close all of your Office programs.

  1. Open the Registry, here's how:
    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then select OK.
    • Windows 7 or Vista: Click Start, type regedit.exe in the search box, and then select Enter. 

  2. Select the Office program that is crashing and locate and then select the key listed for it:

    Click for a list of Office programs

    Word
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Word\Addins
    Outlook
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\Addins
    Excel
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Excel\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Excel\Addins
    PowerPoint
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\PowerPoint\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\PowerPoint\Addins
    OneNote
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\OneNote\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\OneNote\Addins
    Visio
    HKEY_LOCAL_MACHINE\Software\Microsoft\Visio\Addins

    Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Visio\Addins
  3. Expand the \Addins subkey to display all of the add-ins registered at the Machine level.
  4. If listed, select the subkey for the SendToBluetooth add-in called BtOfficeAddin.BtOfficeIntegration.1.
  5. Right-click the LoadBehavior value and then click Modify.
  6. Change the Value data to 0, and then click OK and then close the Registry Editor.
  7. Start your Office program that was crashing to determine if the registry change has improved the stability of the program.

More information
Disclaimer: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 2803733 - Last Review: 12/16/2015 05:28:00 - Revision: 5.0

Word 2016, PowerPoint 2016, Excel 2016, Outlook 2016, Visio Professional 2016, Visio Standard 2016, Microsoft Word 2013, Microsoft PowerPoint 2013, Microsoft Excel 2013, Microsoft Visio Professional 2013, Microsoft Outlook 2013, Microsoft Word 2010, Microsoft PowerPoint 2010, Microsoft Excel 2010, Microsoft Visio Professional 2010, Microsoft Outlook 2010, Microsoft Office Word 2007, Microsoft Office PowerPoint 2007, Microsoft Office Excel 2007, Microsoft Office Visio Standard 2007, Microsoft Office Visio Professional 2007, Microsoft Office Outlook 2007, Microsoft Office Word 2003, Microsoft Office PowerPoint 2003, Microsoft Office Excel 2003, Microsoft Office Visio Professional 2003, Microsoft Office Outlook 2003, Microsoft Office OneNote 2003, Microsoft Office OneNote 2007, Microsoft OneNote 2010, Microsoft OneNote 2013, Microsoft Office Publisher 2003, Microsoft Office Publisher 2007, Microsoft Publisher 2010, Microsoft Publisher 2013

  • KB2803733
Feedback