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How to troubleshoot startup problems in Excel

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Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Summary
There are several reasons why you may experience problems when you start Microsoft Excel. This article discusses how to troubleshoot the cause of the startup problem, and possible remedies to correct the problem. The article also contains links to other Microsoft Knowledge Base articles that discuss known startup problems in greater detail.

Note It is important to keep track of any new software installations or updates that you performed just before you experienced the problem, because these may be directly involved. This information is helpful if this article does not resolve your issue and you need to call Microsoft Technical Support.
More information
When you start Microsoft Excel, you may experience problems for any of the following reasons:
  • Corrupted shortcut to the Excel program
  • Problematic file in Excel startup folder or alternate startup file location
  • Corrupted Excel toolbar file (*.xlb) or Excel .pip file
  • Corrupted add-ins
  • Incorrect version of a core Microsoft Office file
  • Corruption in the registry keys
  • Other problems when opening Excel files

Note: It’s a good idea to make sure your computer has the latest updates installed for Windows and Office. Updates often fix problems that occur with software. Before using the repair steps below, try installing updates, restarting your computer, and then launching Excel. You can use the Update your computer article for more information about manuals updates and automatic updates.

If you receive an error message when you start Microsoft Excel, search the Microsoft Knowledge Base for the exact error message at the following Microsoft Web site: If you do not receive an error message, or if you cannot find specific information in the Microsoft Knowledge Base about the error message, use the following information to troubleshoot the Excel startup problem.

First, consider the scope of the problem. Does the problem occur when you start Excel by clicking a workbook file, or does it occur when you run Excel from the Start menu?

If the problem only occurs when you open an Excel file, refer to the "Other problems when opening Excel files" section. Otherwise, proceed to the next section.

Method 1: Fix the shortcut to the Excel program

To have us create the shortcut for you, go to the "Fix it for me" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.



Let me fix it myself


  1. Click Start, point to Search, and then click For Files or Folders.
  2. In the Search for files or folders named box, type Excel.exe.
  3. In the Look in list, click My Computer, and then click Search Now.
  4. After the Excel.exe file is found, double-click the file to start Microsoft Excel.

    Note The typical location of the Excel.exe file depends on what version you have installed.

    Microsoft Office Excel 2003

    C:\Program Files\Microsoft Office\Office11

    Microsoft Excel 2002

    C:\Program Files\Microsoft Office\Office10

    Microsoft Excel 2000

    C:\Program Files\Microsoft Office\Office

    Microsoft Office Excel 2007

    C:\Program Files\Microsoft Office\Office12

    Microsoft Office Excel 2010

    C:\Program Files\Microsoft Office\Office14
If Excel starts as expected, the problem may have been due to a corrupted shortcut to the program. To resolve this problem, create a new shortcut to the Excel program that you can use to start Excel.


Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, go to Method 2.

Method 2 Start Excel in Safe mode

To have us start Excel in Safe mode for you, go to the "Start it for me" section. If you prefer to start Excel in Safe mode yourself, go to the "Let me start it myself" section.

Start it for me

To start Excel in Safe mode automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.



Let me start it myself

  1. Click Start, and then click Run. In Windows 8.1 and Windows 10, right-click the start button, and then click Run.
  2. Type: Excel.exe /s.

Did this fix the problem?

If Microsoft Excel starts as expected when you use the /s switch, "Safe Mode" appears in the Excel title bar. If Excel starts in Safe Mode, use a process of elimination to step through the following areas that Excel bypasses in Safe mode, until the problem is corrected.
If Excel does not start in Safe Mode, proceed to Method 3.

Excel startup folder

One of the more common reasons you may experience problems when you start Excel is that Excel is loading a problem file from one of its several different startup folders. Temporarily remove any files from the startup folders, and try to start Excel.
  1. Search the hard drive for xlstart folders. Move any files from these folders to a temporary location and note where they came from.
  2. Under File > Options > Advanced > General, look for a path under At startup, open all files in. Temporarily remove any files from that location
  3. Try to start Excel.
If Excel starts, replace the files one at a time to find the problem file.

Excel registry keys

Sometimes problems with the registry keys Excel reads for your user profile are corrupt, and cause startup problems. These are not read when you start Excel in Safe Mode. To test to see if something in your profile is the issue, Exit Excel and rename the user profile keys, for instance rename excel to excel.old. When you start Excel again it will trigger a repair to set your settings to the default settings.

To have us reset the customized user settings for you, go to the "Reset them for me" section. If you prefer to reset the customized user settings yourself, go to the "Let me reset them myself" section.

Reset them for me

To reset the customized user settings automatically, click the Fix it button or link. Click Run in the File Downloaddialog box, and follow the steps in the Fix it wizard.
Remove all Excel custom registry keysReplace previously removed Excel custom registry keys

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.



Let me reset them myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Note Removing the following registry keys may reset customized user settings for your Microsoft Office programs.

Excel 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Excel

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Excel

Excel 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Excel

Excel 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Excel

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Excel
When you restart Excel, a repair operation is triggered to set the settings to the default settings.

Excel 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Excel
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Excel

Excel 2010

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Excel
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Excel


If this procedure does not resolve the issue, you can restore the original settings. To do this, follow these steps:
  1. Exit Excel.
  2. Delete the newly created Excel registry keys.
  3. Rename the "Excel.old" keys "Excel."

Method 3: Investigate interference from other programs or services

If Excel still does not start as expected, a conflict with another program may exist. Use System Configuration to start Windows using Selective Startup.

For information on starting system configuration, go to http://windows.microsoft.com/en-us/windows/using-system-configuration, and choose your operating system in the dropdown.

If Excel starts in Selective Startup, you can enable drivers and startup programs one at a time to find and eliminate the issue.

Other problems when opening Excel files

If Excel experiences problems only when you open specific Excel files, you must use a different approach to troubleshoot the issue. You may need to do anything from disabling macros to rebuilding the workbook.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
820741 How to recover data from damaged workbooks in Excel 2002 and in Excel 2003
179871 Methods for recovering data from damaged Excel 2000 workbooks
213951 How to troubleshoot the source of the problem when you save files in Excel 2000 and they become corrupted
References

Thanks to MVP Jan Karel Pieterse for contributing to the Fix it solutions contained in this article.

For additional information about startup folders, click the following article numbers to view the articles in the Microsoft Knowledge Base:
822107 How to use startup folders in Excel 2003
291218 How to use Excel startup folders in Excel 2002
240150 How to use the Excel startup folders in Excel 2000
For more information about Excel 2002 Safe Mode, click Microsoft Excel Help on the Help menu, type about office safe mode in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
XL2002 XL2000 launch open run error clean boot XL2007 XL2003 fixit fix it XL2010
Properties

Article ID: 280504 - Last Review: 11/16/2015 05:43:00 - Revision: 21.0

  • Microsoft Excel 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Office Excel Viewer 2007
  • Microsoft Office Excel 2003
  • Microsoft Excel 2010
  • kbmsifixme kbfixme kbstartprogram kbtshoot kbhowto KB280504
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