Recipient counter in Mail Merge Wizard displays only one digit in Word

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This article was previously published under Q280550
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you use the Mail Merge Wizard in Microsoft Word, the recipient number on the fifth step may display only the first digit of a two-digit number.

For example, the recipient number for the 10th to the 19th records might be displayed as "1."
CAUSE
This problem occurs when you start the Mail Merge Wizard by using the keyboard commands ALT+T+E+M.

Note In Microsoft Office Word 2007, press ALT+M+S+W to display the Mail Merge Wizard in the work pane.

Word does not correctly update the layout of the work pane to show two-digit numbers in the Mail Merge Wizard until the work pane loses the keyboard focus.
RESOLUTION
This problem can be avoided by using the mouse to click Mail Merge Wizard. To find the Mail Merge Wizard, point to Letter and Mailings on the Tools menu.

Note In Microsoft Office Word 2007, click Start Mail Merge in the Start Mail Merge group on the Mailings tab, and then click Step by Step Mail Merge Wizard.
WORKAROUND
To cause the work pane to lose keyboard focus, and to cause all the digits to be displayed, use one of the following methods:
  • Click anywhere on the document.
  • Minimize and then restore Word.
  • Switch to another program, and then switch back to Word.
Once something else has focus, the work pane updates and then displays two digits.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
WD2002 WD2003 WD2007
Properties

Article ID: 280550 - Last Review: 02/28/2014 04:23:22 - Revision: 1.3

  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • kbnosurvey kbarchive kbexpertisebeginner kbbug kbmerge kbpending KB280550
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