Article ID: 280680 - View products that this article applies to.
This article was previously published under Q280680
When you click a hyperlink in a Microsoft Word document or a Microsoft Excel worksheet, either the hyperlink does not go to the correct destination, or nothing happens.
This problem occurs if the following conditions are true:
How to obtain the hotfixThis issue is fixed in the Word 2002 post-Service Pack 3 Hotfix Package that is dated February 20, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/915361/ )Description of the Word 2002 post-Service Pack 3 hotfix package: February 20, 2006
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this issue, you can modify the Windows registry to open a Word document or an Excel worksheet without using DDE.
When ShellExecute specifies "open," the setting in the following workaround prevents "open" from using the DDE key for opening a document or worksheet. If you open a file by using Windows Explorer, DDE is used as usual.
Note If you change the open method, you may experience performance problems in Word. Or, you may not be able to open files in the same instance of Word and of Excel from the Windows shell. Only change the open method if you are using a version of Office that is not covered by the hotfix package that is described in the "Resolution" section.
Modify the registry for Word
For more information about how to use command-line switches when you start Word, visit the following Microsoft Office Online Web site: http://office.microsoft.com/en-us/word/FX100487981033.aspx
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 280680 - Last Review: January 29, 2007 - Revision: 6.5