This article was previously published under Q280712
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: The information in this article applies to the Japanese version of Office 2000.
When you try to download files from the Design Gallery Live Web site, you receive the following error message
File filename.wmf cannot be found. Would you like to continue importing clips?
where filename.wmf is the name of the file that you are trying to download.
If you click Yes, the following message appears:
A clip that matches cannot be found.
This problem occurs if either of the following conditions is true:
Your logon user name contains double-byte characters.
A folder in the Application Data path (C:\Documents and Settings\username\Application Data\Microsoft\Media Catalog\Downloaded Clips\cl40\) contains double-byte characters.
For every double-byte character in the path, one character of the file name is truncated during the download process. When Clip Gallery looks for the original file, it cannot find it, and generates the error message described in the "Symptoms" section of this article. If you tried to download multiple files, the error message appears for each file.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.
This behavior occurs with East Asian versions of Microsoft Windows when either the user name or a folder in the Application Data path includes double-byte characters. When downloading clip art from the Design Gallery Live Web site, the file is stored in the application data path before it is inserted into your document. For example, if you are downloading a file that is named j0161284.wmf, and either your user name or a folder in the Application Data path contains double-byte characters, the file name will be truncated to j016128. In other words, it will be missing the file extension and the last character of the file name. The correct and incorrect path and file name are shown in these two examples:
C:\Documents and Settings\username\Application Data\Microsoft\Media Catalog\Downloaded Clips\cl40\j0161284.wmf
C:\Documents and Settings\username\Application Data\Microsoft\Media Catalog\Downloaded Clips\cl40\j016128
OFF2000 cag cg clip gallery online Download error err fail login user name logon log on in username filename fails failed truncate truncated truncating truncates