Error when opening the Click-to-Run version of an Office program or suite on a terminal server

Symptoms
Assume that you install the Click-to-Run version of a Microsoft Office program or suite on a terminal server. When you open the Office program or suite, you receive the following error message:

In Microsoft Office 2013:

This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services. To use Office 2013 on a computer running Terminal Services, you must use a Volume License edition of Office.

In Microsoft Office 2016:

This copy of Microsoft Office 2016 cannot be used on a computer running Terminal Services. To use Office 2016 on a computer running Terminal Services, you must use a Volume License edition of Office.

Cause
This issue occurs because you can't install Click-to-Run versions of Office programs or suites on a server that's running Remote Desktop Services (formerly known as Terminal Services).
Workaround
To work around this issue, do one of the following;
  • For customers who have an Office 365 ProPlus license, install Office with shared computer activation. For more information about installing Office 365 ProPlus with shared computer activation, see Deploy Office 365 ProPlus by using Remote Desktop Services.
  • For all other versions of Office Click-to-Run, install an edition of the Office program or suite that uses a volume license key.

Note To download a version of the Office program or suite that uses a volume license key, go to the Microsoft Volume Licensing website.

Status
This behavior is by design.
Properties

Article ID: 2810023 - Last Review: 09/23/2015 09:27:00 - Revision: 5.0

Microsoft Office Professional Plus 2016, Microsoft Office Standard 2016, Microsoft Office Professional 2013, Microsoft Office Home and Business 2013, Microsoft Office Home and Student 2013

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