A new e-mail message does not appear in your Outlook Inbox when you receive an e-mail notification

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This article was previously published under Q281047
SYMPTOMS
When an E-mail Notification appears in the system tray that signals you that an incoming message has arrived and you click the E-mail Notification icon, there is no new message in your Inbox.
CAUSE
This behavior occurs because there may be a rule that is moving incoming messages to another folder in the Folder list or mailbox.

NOTE: If you click the E-mail Notification icon in the system tray, it takes you to the Inbox by design whether your new message is in the Inbox or in another folder.
Properties

Article ID: 281047 - Last Review: 01/29/2007 06:15:44 - Revision: 2.1

Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Microsoft Outlook 2002 Standard Edition

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