After updating the SharePoint List component, Microsoft Dynamics CRM document management features are unavailable or present script errors

This article helps you resolve the problem that occurs after updating the SharePoint List component for compatibility with the Microsoft Dynamics CRM Online December 2012 Service Update or Update Rollup 12.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2810528

Symptoms

After updating the SharePoint List component for compatibility with the Microsoft Dynamics CRM Online December 2012 Service Update or Update Rollup 12, users continue to experience script errors or other issues when attempting to access document management features.

Cause

The previous SharePoint List component needs to be de-activated before installing the updated SharePoint List component.

Resolution

To resolve the issue, the previous SharePoint List component needs to be deactivated. Then, the updated SharePoint List component can be installed and activated.

1. In SharePoint, click Site Actions, and then click Site Settings.

2. In Site Settings, under Galleries, click Solutions.

3. Select the existing crmlistcomponent solution and click Deactivate from the ribbon.

4. In the Deactivate Solution dialog box, click Deactivate and then click Close.

5. In the Ribbon, select Upload Solution.

6. In the Upload Document dialog box, click Browse, and then select the updated crmlistcomponent.wsp file. Click Ok and Close the Solution Gallery dialog box.

   Note

   The Modified time column should now reflect the current time.

7. Select the crmlistcomponent and click Activate from the ribbon.

8. In the Activate Solution dialog box, click Activate and then click Close.

9. Confirm that the updated List Component now reflects a new Modified time and has a Status of Activated.