Article ID: 281197
This article has been archived. It is offered "as is" and will no longer be updated.
When you are retrieving results from Internet search pages, some banner images or other elements of the results page may not be displayed. Instead of an image, a white box with a red X is displayed, indicating that the image is missing.
This issue can occur if the following conditions exist:
A third-party program such as RealNetworks RealDownload may be registered as an external HTTP namespace handler when it is installed.
To resolve this problem, obtain the latest service pack for Internet Explorer 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/276369/EN-US/ )How to Obtain the Latest Service Pack for Internet Explorer 5.5
After the results page is displayed, refresh the page by clicking Refresh on the toolbar, or by clicking Refresh on the View menu to retrieve the redirected URL and display the missing image.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 5.5 Service Pack 2.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.