Error "Cannot find xxx.pst " when sending / receiving email or opening Outlook 2013
If you can't open or send/receive mail in Outlook due to the error: The file C:\Users\<username>\documents\Outlook Files\<file name>.pst cannot be found. Your .pst file has been deleted or moved.
Note: If Outlook is reporting that your .pst file is damaged or corrupt please refer to: Repair Outlook data files (.pst and .ost)
Confirm that Outlook cannot find your .pst file
- When you receive the error that your .pst file cannot be found:
- Copy down the file name for future reference and click OK.
Note: The default name that Outlook uses for a .pst file is: <Your email address>.pst
- The next window that opens will be either the default .pst file location or the location you specified when creating your email account.
- Important: Keep this window open and continue with the next section.
Check your Recycle Bin
- Go to your Desktop and double-click on your Recycle Bin icon.
- If your .pst file is not there do not continue with this section, jump to the next section.
- If your .pst file is there, right-click on it and select Restore.
- Look in the window you kept open in the first section. If your .pst file appears, click Open.
- Outlook should start normally.
Search for your .pst file
- Hit the Windows button +F to bring up your Search window.
For Windows 7, type *.pst.
For Windows 8, type .pst.
- If your .pst file is not found do not continue with this section, jump to the next section
- If Search finds your .pst file, Cut and Paste it into the window left open from the first section.
- Click Open and Outlook should start normally.
Create a new data file
- In the window left open from the first section, type the name you would like to have for your new Outlook data file and click Open.
- Outlook will then ask you if you want to password protect your new .pst file. If you choose to use a password for your data file, enter and verify it in this window. Otherwise, click OK.
Note: Check, Save this password in your password list if you want Windows to remember it.
Article ID: 2812016 - Last Review: 09/04/2013 09:42:00 - Revision: 3.0