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A Certificate Request That Uses a New Template Is Unsuccessful

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q281260
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
When you try to enroll for a certificate against an enterprise certification authority (CA), you may receive one of the following error messages:

Web enrollment:
Certificate Request Denied

Your certificate request was denied.

Contact your administrator for further information.

Certificate Request Wizard:
The certification authority denied your request. Unspecified error.
This behavior may occur if the certificate enrollment request is using a recently-created certificate template. When a new template is added to the CA, the
cache is immediately updated but the
cache is not immediately updated. The
cache is updated in the next 15 minutes if the CA or the domain controller are on the same computer, and in the next 10 minutes if the CA or the domain controller are in a distributed configuration.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, if you cannot wait for the applicable length of time, you can manually update the certificate template cache. The cache for computer certificates is in
and the cache for user certificates is in
  • To force the cache update for a user certificate request, delete the following registry value from the client:
To force the cache update for a computer certificate request:
  1. Delete the following registry value from the client:
  2. Delete the following registry value from the CA:
  3. Restart the Certificate Services on the CA.
In addition to the preceding error message, the CA logs the following event message in the program log:

Event Type: Warning
Event Source: CertSvc
Event Category: None
Event ID: 53
Date: 08/14/2000
Time: 05:13:00
User: N/A
Computer: computername
Certificate Services denied request 4 because the requested certificate template is not supported by this CA. 0x80094800 (-2146875392). The request was for domain\user. Additional information: Denied by Policy Module


Article ID: 281260 - Last Review: 12/03/2007 03:01:30 - Revision: 7.5

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • kberrmsg kbprb KB281260
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