Article ID: 2813190 - View products that this article applies to.
When you do an online installation of Microsoft Office 2013 or Office 365 on your PC, it may hang at a specific percentage of the install. If this happens, try restarting your PC first. If the installation is still stuck, follow these steps:
If setup hangs between 80% and 90%, stop the print spooler service on your PCProblems with the print spooler service may cause setup to hang between 80% to 90%. You can temporarily stop the service, try to install Office again and then restart the service to fix the problem:
If setup hangs right at 94%, restart the PCIf you haven't already tried restarting the PC, do this if setup hangs right at 94%.
If setup hangs at any percentage:
Run an online repair of Office
Run a Fix it to remove Office 2013Setup may also hang if there are files from a previous Office 2013 installation still on the PC. To remove these files, run the Fix it in this article: Uninstall Microsoft Office 2013 or Office 365
Article ID: 2813190 - Last Review: October 17, 2014 - Revision: 7.0