This article was previously published under Q281625
This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Network Connections folder, you may experience any of the following issues:
When you are using the Make New Connection Wizard, only the Dial-up to the Internet option is available.
When you right-click a connection in the Network and Dial-Up Connections folder, you cannot open the connection properties.
When you use the Make New Connection Wizard, only the Dial-up to the Internet option and the Accept Incoming connections option are available.
These issues may occur if any of the following conditions are true:
A program has installed a duplicate Rasapi32.dll file in either the Winnt folder or the %SystemRoot% folder, or an Rasapi32.dll file is present on the desktop.
The Telephony service is stopped.
The Remote Access Connection Manager service is stopped.
The users profile is corrupted.
To resolve these issues, the methods that are described in this section.
Rename Duplicate Rasapi32.dll Files
Windows 2000 has one Rasapi32.dll file and it is located in the %SystemRoot%\System32 folder. To determine if you have more than one Rasapi32.dll file:
Click Start, and then click Find Files and Folders.
Type rasapi32.dll in the Find files or folders named box, and then click Find now.
Rename any Rasapi32.dll file that is not located in the %SystemRoot%\System32 folder.
If you do not find any duplicates or if you rename the duplicate files and the issue still occurs, perform the following procedure.
Start the Telephony Service Using the Computer Management Snap In
Right-click My Computer, and then click Manage.
In the right pane, right-click Telephony, and then click Properties.
Under Service Status, click Start, and then click OK.
If you restart the Telephony service and this issue still occurs, follow steps 1 to 4 to start the Remote Access Connection Manager service.
Edit the Registry
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows