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Can't upgrade Internet Explorer in Windows 7 or Windows Server 2008 R2

When you try to install Internet Explorer 10 or 11 in Windows 7 or Windows Server 2008 R2, the operation may not be completed successfully, Additionally, you may receive an error message. This problem may occur for various reasons. To successfully install Internet Explorer, follow these steps.

Notes
  • Internet Explorer 10 is included with Windows 8 and Windows Server 2012. Therefore, you don‘t have to install Internet Explorer 10 on those operating systems.
  • If you try to reinstall Internet Explorer 10 after you recently uninstalled it, the installation process may not work. This problem may occur if the system has not finished removing temporary setup files that are required for the initial installation process. If you recently uninstalled Internet Explorer 10, we recommend that you wait 20 minutes before you try to reinstall it.

Step 1: Make sure that Service Pack 1 or later is installed

In Windows 7 and Windows 2008 R2, Internet Explorer requires Service Pack 1 (SP1) or later to be installed.

To discover which service pack you have installed, or how to install the latest service pack, see Service Pack and Update Center for Windows 7. For Windows Server 2008 R2, see Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2.

See System requirements for Internet Explorer 10 or System requirements for Internet Explorer 11 for more information about the minimum operating system requirements.
  • Windows 7, 32-bit with SP1 or later versions
  • Windows 7, 64-bit with SP1 or later versions
  • Windows Server 2008 R2, 32-bit with SP1 or later versions
  • Windows Server 2008 R2, 64-bit with SP1 or later versions

Step 2: Make sure that your system meets the minimum operating system requirements

In addition to having SP1 installed, you should make sure that your computer meets the minimum hardware requirements for Internet Explorer 10 or 11. For more information, see System requirements for Internet Explorer 10 or System requirements for Internet Explorer 11.

Also make sure that your video card driver is compatible with Internet Explorer 10. You may receive error code 9C57 or 9C59 when you try to install Internet Explorer 10 with an incompatible video card driver. To check whether your video card driver is compatible, or to obtain the latest compatible drivers, see Internet Explorer 10 does not install on some hybrid graphics systems.

Step 3: Make sure that you have prerequisite updates installed

Install prerequisite updates from Windows Update

To do this, follow these steps:
  1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the navigation pane (on the left), click Check for updates.
  3. Click <Number> important updates are available in the Windows Update window to check whether Internet Explorer 10 or 11 is included in the list of available updates. If Internet Explorer 10 or 11 is in the list, clear the check box to exclude it before you install the other updates.

    Note If you receive an error message during the Windows Update process, see Fix the problem when Windows Update is not working.
  4. Restart the computer.

If you can’t install the updates through Windows Update, install them manually

If you can't install these updates successfully from Windows Update, you have to install the prerequisite updates manually.

For Internet Explorer 10, see prerequisite updates for Internet Explorer 10 for Windows 7 SP1
For Internet Explorer 11, see Prerequisite updates for Internet Explorer 11

Step 4: Make sure that you use the correct installer version

Suggestion We suggest that you disable antispyware and antivirus software before you install Internet Explorer 10. This action may lower security settings on your computer. If you do this, take any appropriate additional steps to help protect the computer, and then re-enable the antispyware or antivirus software after you install Internet Explorer.

To install Internet Explorer 10, use one of the following links to download the correct Internet Explorer 10 installer for your version of Windows. Don't know which version of Windows your system is running?Note Also make sure that you select the appropriate installer for the language version of Windows that you're running. If you use the English version of the installer with a non-English version of Windows, the installation process will proceed in English. However, the installed program will match the language version of Windows that you're running.
More information
Install Internet Explorer in a "clean boot" state
If you still can't install Internet Explorer, try to install it in a "clean boot" state. A clean boot starts Windows by using a minimal set of drivers and startup programs. This may help eliminate software conflicts during the installation. To perform a clean boot on your system, see How to perform a clean boot in Windows.


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Article ID: 2820688 - Last Review: 04/02/2015 17:09:00 - Revision: 18.0

Internet Explorer 10, Internet Explorer 11

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