"The Legacy Email Address Policy cannot be automatically updated and must be manually upgraded" error message when you try to run the Hybrid Configuration wizard

PROBLEM
When you try to run the Hybrid Configuration wizard, you receive the following error message:
The Legacy Email Address Policy cannot be automatically updated and must be manually upgraded.
CAUSE
This issue occurs if you do not upgrade the legacy email address policy before you try to run the Hybrid Configuration wizard.
SOLUTION
To resolve this issue, upgrade the legacy email address policy. To do this, run the following cmdlet in Microsoft Exchange Management Shell (EMS):

get-emailaddesspolicy|update-emailaddresspolicy
MORE INFORMATION
For more information about how to upgrade the legacy email address policy, go to the following Microsoft TechNet website:
REFERENCES
If you experience issues with the Hybrid Configuration wizard, you can run the Exchange Hybrid Configuration Diagnostic. This diagnostic is an automated troubleshooting experience. Run it on the same server on which the Hybrid Configuration wizard failed. Doing this collects the Hybrid Configuration wizard logs and parses them for you. If you're experiencing a known issue, a message is displayed that tells you what went wrong. The message includes a link to an article that contains the solution. Currently, the diagnostic is supported only in Internet Explorer.

Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.
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Article ID: 2821224 - Last Review: 08/19/2015 09:03:00 - Revision: 9.0

Microsoft Exchange Online

  • o365e o365a o365m o365022013 hybrid hcw8055 KB2821224
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