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Touch keyboard displays and functions incorrectly on a Windows 8-based touch screen computer

Assume that you have a Windows 8-based computer that has a large touch screen. When you use the touch keyboard on the screen, you encounter the following issues:
  • The size of the displayed touch keyboard is too small for typing.
  • You experience missed key entries when you touch the keys.

This issue occurs because the MonitorSize value in the followingregistry key is not set correctly:


Note This type of registry value is a REG_SZ string. You can set a decimal value to this string, such as 22.5.
This hotfix is also available at Microsoft Update Catalog.

After you apply this hotfix, the touch keyboard can be scaled to a larger size, and the keys can be touched accurately.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Windows 8.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Boxed-correct.aviNot applicable111,32006-Jul-201220:04Not applicable
Boxed-delete.aviNot applicable48,93606-Jul-201220:04Not applicable
Boxed-join.aviNot applicable46,62206-Jul-201220:04Not applicable
Boxed-split.aviNot applicable84,19006-Jul-201220:04Not applicable
Correct.aviNot applicable180,17206-Jul-201220:04Not applicable
Delete.aviNot applicable208,40806-Jul-201220:04Not applicable
Join.aviNot applicable199,99406-Jul-201220:04Not applicable
Split.aviNot applicable181,96406-Jul-201220:04Not applicable
Tabletpcinputpanel-ppdlic.xrm-msNot applicable3,00402-Mar-201309:42Not applicable
For all supported x64-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Boxed-correct.aviNot applicable111,32006-Jul-201220:06Not applicable
Boxed-delete.aviNot applicable48,93606-Jul-201220:06Not applicable
Boxed-join.aviNot applicable46,62206-Jul-201220:06Not applicable
Boxed-split.aviNot applicable84,19006-Jul-201220:06Not applicable
Correct.aviNot applicable180,17206-Jul-201220:06Not applicable
Delete.aviNot applicable208,40806-Jul-201220:06Not applicable
Join.aviNot applicable199,99406-Jul-201220:06Not applicable
Split.aviNot applicable181,96406-Jul-201220:06Not applicable
Tabletpcinputpanel-ppdlic.xrm-msNot applicable3,00402-Mar-201310:13Not applicable

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
File nameX86_f66f257290f22e9b6da7bc34f4395bc7_31bf3856ad364e35_6.2.9200.20652_none_b6ee77749f61dbf5.manifest
File versionNot applicable
File size707
Date (UTC)04-Mar-2013
Time (UTC)23:47
PlatformNot applicable
File nameX86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.2.9200.20652_none_0ee2316e61f02576.manifest
File versionNot applicable
File size29,160
Date (UTC)04-Mar-2013
Time (UTC)23:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8
File nameAmd64_8b063d13eabd10f222cfbd604215356a_31bf3856ad364e35_6.2.9200.20652_none_fd1628728d4e4165.manifest
File versionNot applicable
File size1,064
Date (UTC)04-Mar-2013
Time (UTC)23:47
PlatformNot applicable
File nameAmd64_a8465771e2626d6a32f48ec573ee7cda_31bf3856ad364e35_6.2.9200.20652_none_574c4a33074bc733.manifest
File versionNot applicable
File size711
Date (UTC)04-Mar-2013
Time (UTC)23:47
PlatformNot applicable
File nameAmd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.2.9200.20652_none_6b00ccf21a4d96ac.manifest
File versionNot applicable
File size29,430
Date (UTC)04-Mar-2013
Time (UTC)23:47
PlatformNot applicable
File nameWow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.2.9200.20652_none_755577444eae58a7.manifest
File versionNot applicable
File size18,639
Date (UTC)04-Mar-2013
Time (UTC)23:47
PlatformNot applicable


Article ID: 2824027 - Last Review: 05/24/2013 11:27:00 - Revision: 2.0

  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2824027