This article was previously published under Q282580
This article has been archived. It is offered "as is" and will no longer be updated.
In the Mail Merge Wizard (on the Tools menu, point to Letters and Mailings), when you add mail-merge fields to the first label and then click Update all labels, the fields are added to all of the labels of your mail-merge main document.
If you then decide to change the fields on the label sheet and delete the fields on the first label, when you click Update all labels to remove the fields from the other labels, the labels disappear.
NOTE: This problem occurs if you previously changed the Label Options to a different label format (Product number).
When you change the label format to a different product number, the end-of-cell markers (end-of-table markers) of the new label format are incorrectly changed to "Hidden". When the fields are removed from the labels (table cells), and the labels are updated, the entire table is now formatted as Hidden. The Hidden effect causes the labels (table) to disappear.
To work around this problem, use one of the following methods.
Method 1: Insert New Label Information Before You Update
Do one of the following before you click Update all labels:
Insert the new fields that you want on the first label.
Press SPACEBAR (or ENTER) on the first label.
Method 2: View the Hidden Labels
Do one of the following to view the hidden table:
Click Show/Hide the Standard toolbar.
On the Tools menu, click Options. On the View tab, click to select All and then click OK.
Insert the appropriate fields on the first label.
Click Update all labels.
Method 3: Remove the Hidden Effect
After the labels disappear in your mail-merge main document, point to Select on the Table menu, and then click Table.
On the Format menu, click Font.
Under Effects, click to clear the Hidden check box, and then click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.