Article ID: 282594 - View products that this article applies to.
This article was previously published under Q282594
This article has been archived. It is offered "as is" and will no longer be updated.
When you use an ADDRESSBLOCK merge field in a Microsoft Word mail merge main document to merge with data that includes a British (U.K.) address, the results are displayed incorrectly. For example, the mail merge main document is set up as follows:
January 4, 2001In this case, the city, county, and postal code appear on a single line, as follows:
Mr. John DoeHowever, you expect the text to be on separate lines, as follows:
Thames Valley Park
Reading, Berkshire RG6 1WG
Mr. John Doe
Thames Valley Park
To work around this issue, insert individual merge fields for each element of the address. To do this, use one of the following methods.
Method 1: Use "Insert Merge Fields" on thetoolbarThe Insert Merge Fields command in Word 2002 and in later versions of Word has different functionality than the Insert Merge Field command in earlier versions of Word. In Word 2002 and in later versions of Word, the Insert Merge Fields dialog box (which is a modal dialog box) opens when you click the Insert Merge Fields button. You need to close this dialog box when you want to perform actions in your document, such as adding a space between merge fields.
NOTE: A modal dialog box does not allow you to switch between the dialog box and another window in the program. A modeless dialog box is one that you can activate and switch away from by clicking another active window. For example, you can click your document to switch away from this type of dialog box and continue editing your document.
Method 2: Use the "Insert Merge Field" commandThe Insert Merge Field command that was used in earlier versions of Word is also available in Word 2002 and in later versions of Word. This command displays a list of the available merge fields. This makes it easier to make other changes to your document while you insert merge fields.
To use this command, add it to the Mail Merge toolbar. To do this in Word 2003 and in Word 2002, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.