Cookies Lost After Upgrading to Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q282850
This article has been archived. It is offered "as is" and will no longer be updated.
When you upgrade Microsoft Windows 98 or Windows Millennium Edition (Me) to Microsoft Windows XP Home Edition or Windows XP Professional, the cookies that were previously configured may be lost during the upgrade.
This issue occurs because Windows XP has a new user profile structure, and the upgrade process is not designed to migrate these elements.

You can migrate your cookies by exporting your cookies before you upgrade by using the Import/Export Wizard that is included in Internet Explorer 5.0 or Internet Explorer 6.0. To start the Import and Export Wizard, start Internet Explorer, on the File menu click Import/Export, and then follow the instructions to export your cookies to a file. After you upgrade to Windows XP, use the Import and Export Wizard again to import your cookies from this file.For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
221523 Description of the Internet Explorer 5 Import/Export Wizard

Article ID: 282850 - Last Review: 01/11/2015 19:47:39 - Revision: 1.3

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbnosurvey kbarchive kbenv kbinfo kbsetup KB282850