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Can't set up Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online

PROBLEM
When you try to set up Microsoft Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online for Office 365, your attempt fails. 
WORKAROUND
To work around this behavior, use Outlook Web App for mail, and apply retention policies in Exchange Online. Use the following settings when you apply the retention policies:

Tag nameTag typeRetention age limit (days)Retention action
Personal 1 year move to archivePersonal365Move to archive
Personal 5 year move to archivePersonal1825Move to archive
*Personal never move to archivePersonalNo age limitMove to archive
*This tag is not enabled by default. Items that have this retention tag are either never moved or never deleted.

For more information about retention policies in Exchange Online, see Retention tags and retention policies.

Whereas Outlook for Mac 2011 doesn’t support the archive feature, Outlook 2016 for Mac does support the archive feature. When you use Outlook 2016 for Mac, you can access your archive and move mail items into your archive.

MORE INFORMATION
You can create an archive mailbox for a user's primary cloud-based mailbox. Users can use the archive mailbox (also known as a personal archive) to store historical messaging data by moving or copying messages from their primary mailbox to their archive mailbox. The archived messages reside in the cloud, and users can access the messages by using Outlook 2016 for Mac, Outlook 2013, Outlook 2010 or Outlook Web App.

For more information about the archive mailbox feature in Exchange Online, see Enable or disable an archive mailbox in Exchange Online.

Still need help? Go to the Office 365 Community website.
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Article ID: 2830042 - Last Review: 08/05/2015 23:06:00 - Revision: 13.0

Microsoft Exchange Online, Microsoft Outlook 2016 for Mac, Microsoft Outlook for Mac 2011

  • o365 o365a o365e o365p o365m o365022013 KB2830042
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