You are currently offline, waiting for your internet to reconnect

No mouse or keyboard response during Sysprep mini-Setup

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q283079
SYMPTOMS
If an unattended Microsoft Windows XP or Windows Server 2003 installation occurs in a factory environment during which there is no mouse or keyboard attached to the computer, when the computer is in mini-Setup with a PS/2 mouse and keyboard attached, neither device works.
CAUSE
This problem only occurs on computers that have an ACPI compliant BIOS. Computers that have no BIOS settings, or that have auto-detect settings for the PS/2 port are prone to this issue.
RESOLUTION
To work around this problem, you must force the mouse and keyboard to be reinitialized during mini-Setup. To do so, add the following lines to the [SysprepMassStorage] section of the Sysprep.inf file before the unattended installation begins:
   [SysprepMassStorage]    *pnp0303=C:\windows\inf\keyboard.inf     *pnp0f03=C:\windows\inf\msmouse.inf    *pnp0f0b=C:\windows\inf\msmouse.inf    *pnp0f0e=C:\windows\inf\msmouse.inf    *pnp0f12=C:\windows\inf\msmouse.inf    *pnp0f13=C:\windows\inf\msmouse.inf				
Note Change the path of the Windows XP installation to the %SystemRoot% path in your installation.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 283079 - Last Review: 01/15/2006 22:33:32 - Revision: 2.5

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • kbenv kbhardware kbprb kbsetup KB283079
Feedback