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Upgrade to Windows XP Generates Error Message "Code 28" About Windows Sound System Drivers

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Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q283783
When you upgrade to Windows XP from Windows 2000, Device Manager shows the Windows Sound System Compatible (WDM) driver as having a problem. When you view the device properties, the following description appears:
Code 28 (The drivers for this device are not installed).
This behavior occurs because Windows Sound System Compatible (WDM) drivers are deleted during the upgrade to Windows XP.
This is by design. With the current drivers, this device is not compatible with Windows XP.

Article ID: 283783 - Last Review: 10/18/2001 08:49:00 - Revision: 1.2

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbhardware kbprb kbsound KB283783